We are of course sorry if you no longer wish to work with docu tools. But sometimes it can't be helped, and we understand that.
Written Cancellation Required
A cancellation must be made in writing. An email to [email protected] is sufficient. When you cancel, you will still have access to your data until the expiration date. The expiration date is the last day of your already paid service period. You can find the service period on your last invoice.
For contracts with monthly payment, cancellation can be made up to 1 calendar week/7 calendar days before the last day of the current service period. If the cancellation is made too late, the contract will be extended by another month and will then end on the last day of this service period.
For contracts with annual payment, cancellation can be made at any time up to 2 calendar weeks/14 calendar days before the last day of the current service period. If the cancellation is made too late, the contract will be extended by another year and will then end on the last day of this service period.
To continuously improve our service, we highly value your feedback. We would be pleased if you could tell us the reason for your cancellation. However, we accept your cancellation without a stated reason.
Your Data
Until the expiration date of your License, you still have the opportunity to download your data in a readable format such as PDF, Word, Excel, or JPG. Follow the instructions to Export data.
After that, you will only have access to the extent of the free subcontractor License. This means you will only see plans on which pins with tasks assigned to you are present.
According to our terms and conditions, we reserve the right to delete your data 30 days after the service period expires. After this period, you have no claim to data storage.
If you explicitly wish for your data to be deleted, please submit a service ticket. We understand how important the protection of your data is to you. After the 30-day period following the end of the service period, your data will then be securely and completely deleted in accordance with our privacy policies.
If you have further questions about handling your data or about cancellation, please do not hesitate to contact our customer support. We are here to assist you.