If you notice an error in docu tools, you can report it directly to our service team. This ensures that we receive all relevant information and can assist you promptly.
Reporting an Error via the Software
Log into docu tools.
Click on the question mark (?) at the top right of the Menu list.
Select "Need Help?".
The chat window will automatically open.
Click on "Send us a message" and then select "Report an error".
Describe the error as accurately as possible:
Ideally, add screenshots or a short video.
The more details we have, the faster we can understand and resolve the error.
If You Cannot Log In
If the error prevents login into docu tools (e.g., issues with username or Password):
Go to the docu tools login page.
Below the fields for username and Password, you will find the link "Contact the service team".
This will also open the chat window, allowing you to directly Contact our support.