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License management

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License management is only available in the Web app. Click on the gear icon at the top right of the black bar and select License management. License management is only visible to Organization owners and Users with the appropriate permission.

Organization owners

In principle, every User who creates a (test) Account for docu tools is the owner of their own Organization and can Invite other Members to their Organization via License management, provided no docu tools Account has been created for these E-mail addresses yet.

Companies designate an Organization owner when ordering docu tools Licenses, whose Account is assigned all Licenses by docu tools GmbH. This Organization owner is then responsible for Assigning these Licenses to the respective employees.

First login

When registering, you enter the Company name. This is now the name of your Organization, which is also visible to project partners in docu tools.

You also provide your name and E-mail address. You will receive the activation link for your Account on this E-mail address, so make sure there are no typos and that you have access to this E-mail Account. You can change all data later in the User settings, except for typos in the E-mail address.

Manage Company

For a subsequent change of your Organization name, Click in License management on the ... icon and select Manage Company. In the Field Company, you can change your own Company name and confirm with Save.

Furthermore, you can create a List of Companies, should your Company have multiple locations or if you want to Assign Users by department. Enter the other Company names or department names individually and save them. Through the drop-down menu in the "Company" column in the License overview, you can then Assign the respective Company to individual Users. The Company is displayed when Assigning tasks and facilitates the selection of the responsible person in large Organizations. In the Report, the Company can also be displayed with the corresponding placeholder.

The Company name can only be changed by the Organization owner. Users can only change their own name in the User settings.

Invite Users to Your Organization

You want to Invite all those to your Organization whose Licenses you manage. Typically, these are employees from your Company. Within docu tools, these are referred to as "internal Users." WARNING: You are Inviting people to your Organization, not to a Project or a Team!

Click on Invite to License management. Enter the E-mail address. Click on Invite. The Invitee will now receive an E-mail with the invitation to join your Organization. To do this, they Click on the button or link in the E-mail and set a Password. They are now a Member of your Organization. Organization Members do not have access to License management unless you grant them the appropriate permission. They can also only create their own Projects with the appropriate permission.

If the message The specified E-mail address has already been used appears, the recipient has already created a docu tools Account with this E-mail address. Taking over an existing Account is possible but can only be done via the backend, which you cannot handle yourself. In this case, as a logged-in Organization owner, please open the chatbot in docu tools and select "Move User". Enter the relevant E-mail address. Our service team will be notified and will Move the User Account into your Organization.

Assign Licenses

You can Invite as many Users as you want to your Organization. They can fully use docu tools only if you Assign them an active License. You can see how many Licenses are still available in your Organization above your Member List. If you have an available License, Click on the ... for the respective User and select Assign License. An orange checkmark will now appear in the "paid" column. This User can now use docu tools to the extent of your License agreement.

If you have no further Licenses available, you can revoke a License from an employee or Contact our sales team to buy more Licenses.

Users without a License can only be Invited to Projects with the Role of Subcontractor or Internal viewer.

Permissions "License management" or "Manage projects"

If the User is to receive permission to manage the Licenses in the Organization, check the appropriate box in the License management column.

If the User is to receive permission to manage the Projects in the Organization, check the appropriate box in the Manage projects column. Once the checkmark is set, the Function button with a Folder symbol and lock appears. When you Click on it, you can specify which Project Folders the User is allowed to manage.

Organization owners always have both permissions, and these cannot be removed.

Screenshot License management

Revoke License

Click on the ... in the row of the respective employee. Click on Revoke License. Instead of the checkmark, a – appears in the "paid" column, and the number of your available Licenses in the overview increases accordingly. The freed-up Licenses can now be Assigned to other people in your Organization.

Set User as inactive

Employees who should no longer be able to work with docu tools (e.g., because they have Left the Company) can be set to inactive. To do this, Click the ... in the relevant row and then on Deactivate User. The Status in this row changes to inactive. With the same steps, you can also reactivate a User if necessary.

An inactive User will then receive an error message at the next login and will not be able to log in. Thus, access to your data is protected.

The data created by this User remains preserved and assigned to them.

However, the following should be noted: Data not yet synchronized from the User's mobile device can no longer be synchronized and will trigger an error message on the end device. In this case, you can reactivate the User and then deactivate them again after the synchronization has been completed. Open tasks Assigned to the User remain Assigned to this person. Through the Bulk editing of tasks, you can Assign these to someone else.

If the Organization owner leaves the Company

To change the Organization owner, please fill out the form at the end of the article and send it to [email protected]. The change will then be carried out by our team as quickly as possible during our business hours.

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