How do I submit a service ticket?

If you encounter a problem that you cannot solve yourself with the help of our Help Center, submit a service ticket.

Please describe your problem as detailed as possible and attach screenshots of e.g. error messages in good resolution. The more detailed your description, the faster our service team can help with problem solving.

In the web app:

1. Click on the question mark in the top right corner of the black header.
2. Click on service ticket (2nd item). A new tab will open in your browser.
3. Fill in the form. Describe your problem as detailed as possible.
4. Submit the ticket by clicking on Submit ticket.

On mobile device

1. If you are in a project, go back to the project list.
2. Tap on the question mark in the upper left corner.
3. Tap on Service ticket (2nd item). A new window will open.
4. Fill in the form. Describe your problem as precisely as possible.
5. Submit the ticket by clicking on Submit ticket.